Nearly two years ago, as a new resident of Cedar City, I walked into my local Taco Bell expecting a tasty lunch before I hit to road. I have been a life long Taco Bell fan and was eagerly anticipating my regular Fiesta Burrito, fresco style, and perhaps a Bean Burrito to go along. However, upon entering the restaurant I found not only a long line of other customers waiting to order, but also a filthy eating area complete with rotten odor and flies buzzing. My order was eventually taken by a blankly-staring, pimply-faced teenage boy who then retreated to the very messy and gloveless kitchen area, theoretically to fill the waiting orders. I waited, along with my fellow customers for about twenty minutes. By that time we were all muttering under our breath and checking our watches. I don’t remember any orders actually being served during the wait, though it’s possible some were produced. After an attempt at calling customer service I decided my time and health standards were worth more than the $2.50 spent on the creepy elusive burrito. I walked out. I didn’t ask for a refund. And I didn’t go back. This was so unlike the clean, cheap, quick and tasty Taco Bell I was accustomed to receiving that I vowed I wouldn’t return, and I hadn’t until today.
I had heard there was new management a while ago, but the pain was still too fresh, like good fresco salsa. Yet, when I walked trepidatiously into the restaurant I was kindly greeted by a mature woman who genially helped the customer in front of me, and then took my order with complete accuracy. She then picked up a spray bottle and washrag and proceeded to the seating area to wipe down the already fresh smelling tables. My chicken burritos were up before I even had time to decide about using the restroom. I checked my order before I left. It was accurate and hot, just what I wanted. I thanked the server and left smiling. I didn’t tell them about my past experience, but I am happy to say, you have won me back.
I am happy to have my faith in your cooperation and products restored, and hope you are happy to have my dollars back in your tills. I have already told all my friends about how pleased a have been with this redemptive experience via my Facebook page, and hope that it will produce further business for your fine company.